Privacy Policy

Effective Date: 03.18.2025

StCharlesBay.com respects your privacy and is committed to protecting your Personally Identifiable Information (PII). This Privacy Policy explains how we collect, use, protect, and handle your information in relation to your interactions with our website.

What Information Do We Collect?

We may collect the following information when you register, place an order, subscribe to our newsletter, respond to surveys, fill out forms, or interact with our site:

• Name
• Email address
• Mailing address
• Phone number

When Do We Collect Information?

We collect information when you voluntarily provide it by filling out forms, subscribing to newsletters, making inquiries, or interacting through our site.

How Do We Use Your Information?

We use your information to:

• Respond to customer service requests
• Follow up on correspondence (email, phone, or live chat)
• Enhance your experience on our site

How Do We Protect Your Information?

Your information is secured behind protected networks accessible only to limited personnel who maintain confidentiality. We regularly conduct malware scanning and use Secure Socket Layer (SSL) encryption for sensitive data transmissions.

All payment transactions occur through secure gateway providers and are not stored or processed on our servers.

Do We Use Cookies?

Yes, we use cookies to enhance your experience by:

• Remembering preferences
• Understanding site usage
• Compiling data about site traffic and interactions to improve future experiences

You may disable cookies through your browser settings; however, some features may be limited if cookies are disabled.

Third-party Disclosure

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties.

Third-party Links

Currently, we do not offer third-party products or services on our website.

Google Services

We use Google AdSense Advertising, Google Display Network Impression Reporting, and Demographics and Interests Reporting. Google uses cookies to display personalized ads. You may opt out of Google’s cookies by visiting the Google Ads Settings or using the Google Analytics Opt-Out Browser Add-On.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA by:

• Allowing users to visit our site anonymously
• Providing a clear link to our Privacy Policy on our homepage

We will notify you of any privacy policy changes directly on this Privacy Policy page.

You can update your personal information by emailing or calling us directly.

Do Not Track (DNT)

We honor Do Not Track signals and do not track, plant cookies, or advertise when a DNT mechanism is active.

Children’s Online Privacy Protection Act (COPPA)

We do not specifically market to or collect personal information from children under the age of 13.

Fair Information Practices

Should a data breach occur, we will notify you via email within one business day. We also adhere to the Individual Redress Principle, providing you enforceable rights against data misuse.

CAN-SPAM Act

In compliance with CAN-SPAM, we:

• Do not use false or misleading subjects or email addresses
• Clearly identify advertisements
• Include our physical business address
• Honor opt-out/unsubscribe requests promptly

To unsubscribe, follow the instructions at the bottom of any email you receive from us.

Contacting Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

StCharlesBay.com
125 Reserve Lane
Rockport, TX 78382, USA
Email: [email protected]
Phone: 800.277.9780